PEA enhances national energy security, develops infrastructure, supports economic growth, promotes business competition and fair price structures, and promotes energy efficiency including green alternative energy. To increase brand awareness, engagement, and loyalty among stakeholders, PEA has continually launched a Brand Communication Plan set in 5 dimensions: (1) Services and Related Businesses, (2) Electricity Systems, (3) Technology and Innovation, (4) Policies and Good Governance, and (5) Society and Environment.
The PEA communication strategy also aligns with its corporate strategy and corresponds with stakeholders. The company modernizes its corporate logo and has launched a new mascot, “Watt-D” to present its brand personality as trendy, friendly, easily accessible, and recognizable.
Analyses of PEA’s brand communication and satisfaction through exploratory research (over 1,000 participants nationwide) and in-depth interviews, demonstrate that stakeholder satisfaction and engagement are at a high level. Participants were most satisfied with the role of PEA in social responsibility, being the friendly and creative brand they are. The brand achieved the highest score for trustworthy services, technology reliability, and product satisfaction.
PEA’s enduring brand reputation is built on a foundation of quality and reliability. By consistently delivering high-quality electricity distribution and services, PEA has not only satisfied its customers but has also fostered a sense of national pride. This commitment to excellence will allow the company to continue to thrive and influence innovation in Thailand’s energy industry. 
