Caecilia Chu, CEO and Co-Founder of YouTrip, said: “YouTrip is passionate about making cross-border payments smarter, easier and more rewarding. Previously, users expressed their desire for a higher flow cap limit to utilise their YouTrip wallet for purchases such as flight tickets, hotel accommodation and family expenses. Now with the enhanced limits, it addresses a key pain point for our users who were previously curtailed by the lower caps. This revision to the wallet limits is a game-changer, allowing us to offer unparalleled convenience and open doors to a world of unhindered payment experience to our users.”
Ariel Yeo, a YouTrip user, shared: “As someone who travels frequently with friends and family, I am often the planner and accountant of the trips. Before the increased limits, I had to constantly juggle multiple payments using different credit cards for larger expenses like flights and hotels. The experience was rather troublesome as I had to keep track of the expenses on various cards while being subjected to less favourable exchange rates and missing out on YouTrip’s cashback rewards. Now with the increased e-wallet cap and spending limits, I can easily handle the booking of flights and group expenses – with everyone benefitting from the convenience and savings YouTrip offers!”
Fortified Security for Greater Peace of Mind
Alongside the increased wallet limits, YouTrip remains steadfast in its commitment to user security with a slew of new anti-scam prevention measures introduced to further protect users against fraudulent and unauthorised activities.
In addition to the existing Fraud Monitoring System and One-Lock Switch feature that provide users with the ability to lock and contain further exposure and threats within the compromised card, YouTrip rolls out:
1. Dedicated Fraud Reporting Email where users who suspect suspicious activities can report and receive support from the 24/7 customer service team by emailing in to fraud-reporting@you.co.
2. Kill Switch Activation allows users to immediately suspend their entire account that might have been compromised by calling +65 6904 9334. This strong defence mechanism effectively stops* all new transactions and logins for all parties, including the user.
- *Kill Switch should be utilised as a last resort as it suspends the entire account including both physical and virtual cards, resulting in all new transactions, top-ups, and receiving of money via YouTrip Send being declined. After asserting the account is safe, re-activation can be done by calling the same hotline.
- In the event of lost or misplaced cards, users are recommended to first engage the self-managed One-Lock Switch function, allowing them to continue having access to the account for top-ups, YouTrip Send transfers, and making payments through virtual cards.
3. 12-hour Cooling-off Period after a new login is detected to prevent unauthorised access or immediate amendments to users’ personal information. This is an added measure to deter scammers by ensuring the newly logged-in device is recognised as a trusted login.
4. Strengthened Authentication Process put in place should users wish to change their contact details (email and/or mobile number) to safeguard against potential unauthorised changes to accounts.
5. S$1,000 Transaction Limit for YouTrip Send acts as an additional layer of protection to minimise potential losses from unauthorised peer-to-peer transfers.
With these new robust security features, YouTrip empowers users to limit the risk exposure of their funds and prevent scammers from making fraudulent transactions should they gain unauthorised access to the users’ phones and YouTrip accounts.
Users are reminded to stay vigilant and take proactive measures to keep their card information safe. By enabling all notifications on the YouTrip app for real-time alerts and reviewing account statements regularly, users can detect fraudulent transactions early which allows them to flag and report suspicious activities to prevent further exposure to threats.
Seamless Spending, Savvy Savings with YouTrip
To commemorate the enhanced wallet limits, YouTrip launched a ‘trip it to win it campaign from 3-16 January 2024 where users who spend and top the charts will stand a chance to win return flight tickets to anywhere and prizes worth over S$20,000. The top spender from the three spending categories – dining, shopping, and online spending – will walk away with roundtrip tickets to anywhere he/she desires.
The remaining top four winners from each category will win a mystery travel box worth over S$500 each, and 100 randomly selected winners will also walk away with S$10 cashback when they spend a minimum of S$1,000 during the campaign period. Terms and conditions apply. 
